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MEET THE AVA TEAM

When you partner with Advance Virtual Assistants you partner with a full back office team.

Our team are all experienced professionals in their areas of expertise, are dedicated to delivering operational excellence and embody our core values.

Paula –

FOUNDER, FRACTIONAL COO

As the founder of Advance, Paula leads with clarity, purpose, and a relentless commitment to excellence. Her focus is on delivering outstanding service to every client while building a capable, trusted team of professionals who bring calm confidence and strategic support to every engagement.

Paula is a Certified Director of Operations, using strategic insight and proven planning frameworks to design bespoke roadmaps that help business owners turn their vision into reality. With over 25 years of experience in business management and administration, Paula has the knowledge, capability, and leadership to support businesses through every stage of growth.

She began her journey as a virtual assistant and quickly evolved to working at a strategic level with CEOs and founders, offering operational leadership and high-level consultancy. Today, as a business owner and a fractional COO, Paula is the steady hand behind the scenes, your business’s strategic partner, trusted advisor, and biggest champion.

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Sophia –

BOOKKEEPING VIRTUAL ASSISTANT

Sophia has 15 years of experience in the interior design and property industry, with 6 of these as company director of her own business. She joins the team with a good knowledge of managerial tasks, project management, traditional admin, and new bookkeeping qualifications. She has a practical can-do approach and a natural flair for numbers and attention to detail.

Areas of expertise

  • Bookkeeping/financial support
  • Traditional admin
  • Project management
  • Problem-solving
  • Details focused
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Virginie-

ONLINE BUSINESS MANAGER

Virginie is a dedicated advocate for purpose-led work with a background spanning corporate biotech, wellness entrepreneurship, and digital delivery. With over a decade in biotech project management, she brings clarity, precision, and strategic planning to every mission-driven venture.

Her hands-on experience includes developing and launching training programmes, events, and online courses, as well as self-publishing. Originally from France and based in Guernsey and Scotland since 2002, she is fully bilingual. A trained coach and mentor, Virginie not only manages projects but also creates calm within operational complexity and empowers leaders to lead with confidence.

Areas of expertise

  • Websites and funnels (including GoHighLevel)
  • Online course and membership management
  • Process Mapping and Improvement
  • Amazon KDP support for non-fiction authors
  • AI and Automation
  • Strategic planning

Ilaria–

TECH VIRTUAL ASSISTANT

Ilaria is a tech expert, Thrivecart specialist and automations Queen.

Ilaria is professional and personable helping clients sell more with evergreen sales funnels and improving their client experience with seamless workflows. In 2020 she set up her own business to be able to fly to Italy to see her family whenever she wants.

Areas of expertise

  • Automations
  • Systems and Processes
  • Creative Solutions
  • Launch Strategy
  • Project Management
vicky

Vicky –

SOCIAL MEDIA VIRTUAL ASSISTANT

Vicky is an experienced social media manager with a passion for all things social and a keen eye for what audiences want. With experience running pages on multiple platforms, analytics, growing organic and engaged audiences, paid ads, creating digital content, and developing strong brand identity, Vicky truly understands the importance of good social media presence and how to use it to help you grow.

Over the years Vicky has worked with a wide variety of industries, from entrepreneurs to well-known brands, each time helping them to find their rightful place on the social media stage.

Areas of expertise

  • Social Media Management
  • Digital Content Creation
  • Campaign Strategy
  • Organic Growth
  • Blog Writing

Suzie –

ONLINE BUSINESS MANAGER

Suzie is an experienced Online Business Manager (OBM), Executive Assistant (EA) and Virtual Assistant (VA) with a background spanning both the public and private sectors. She supports business owners and leadership teams by bringing structure, organisation and efficiency to the day-to-day running of their businesses.

With extensive experience, Suzie specialises in streamlining processes, implementing practical systems, managing projects and introducing automation that saves time and reduces overwhelm. Known for her calm, proactive approach and attention to detail, she works as a trusted partner, helping clients stay organised, focused and free to concentrate on growing their business.

Areas of expertise

  • Business operations and process improvement
  • Systems implementation and business organisation
  • Workflow automation and efficiency
  • Project management
  • Executive and strategic business support
Kate Massey

Kate-

GENERAL VIRTUAL ASSISTANT

Kate spent 22 years in the Royal Navy, most recently specialising in crisis intervention and coaching. She brings a calm, structured approach to every situation, helping clients gain clarity, explore options, and implement thoughtful, well-judged solutions.

Person-centred, analytical, and highly detail-oriented, Kate is diligent and fully committed to every task she undertakes. While relatively new to the VA industry, she is well accustomed to steep learning curves and fast-paced environments, consistently delivering with professionalism and composure. Curious by nature, Kate enjoys mastering new skills and systems, ensuring she can provide reliable, high-quality support wherever it’s needed.

Areas of expertise

  • General Administration
  • Email/Diary management
  • Audio Typist
  • Document Creation and Data Entry
  • Research
Louise-Bookkeeping

Louise-

BOOKKEEPING VIRTUAL ASSISTANT

Louise has over 35 years’ experience in banking and accounting, and has run her own successful bookkeeping business since 2017. She supports small businesses, sole traders, and partnerships with a wide range of bookkeeping services, including VAT returns, self-assessments, and monthly reporting.

Friendly, approachable, and highly knowledgeable, Louise helps clients simplify their financial admin with systems tailored to their individual needs. She works mostly remotely using secure, cloud-based tools, but can also work onsite where required.

Areas of expertise

  • Bookkeeping/Finance
  • Xero and FreeAgent Software
  • Invoicing and Bank Reconciliation
  • VAT Returns
  • Spreadsheets and Data
Katie Vines

Katie –

OBM/GENERAL VIRTUAL ASSISTANT

Katie is resourceful and dedicated when it comes to her work. She is always forward-thinking, and her attention to detail allows her to solve problems efficiently and effectively. Her strong communication skills and international background allow her to easily work at the executive level.

Katie has a BSc in both public health and nursing and has over a decade of experience in general administration and event management across a variety of sectors ranging from healthcare, education, and military organisations. Her experience in marketing, recruitment, and team management gives her a well-rounded approach to help clients with all aspects of their business.

Areas of expertise

  • PA/EA
  • Email/Calendar Management
  • Travel/Event Organisation
  • Research/Marketing
  • Social Media/Website Maintenance

Nicky –

GENERAL VIRTUAL ASSISTANT

Nicky is proactive, adaptable and highly organised, with a strong eye for detail and a calm, solutions-focused approach. She thrives in fast-paced environments and enjoys building strong working relationships while providing seamless support.

Nicky has 16 years of experience across executive support, operations and events, working with internationally recognised companies, agencies, fast-growing start-ups, scale-ups and entrepreneurial businesses. Her experience spans the media, events, tech and ecommerce sectors, supporting senior leadership teams and business operations.

Having worked remotely for the past 5 years, Nicky is experienced in collaborating with global teams and managing virtual communication effectively. Whilst relatively new to the Virtual Assistant role, she has already secured 3 clients across the Property, Events, IT Consultancy, Coaching and Charity sectors.

Areas of expertise

  • Inbox/Calendar Management
  • Project/Event Coordination
  • Document Creation
  • Research
  • Data Entry 
Catherine-OBM-VIRTUAL ASSISTANT

Cat –

OBM/VIRTUAL ASSISTANT

Cat is an Operations Business Manager (OBM) who is deeply dedicated to her work and committed to helping businesses run smoothly and efficiently. Adaptable, reliable, and genuinely supportive, she has a natural talent for building strong relationships and communicating with clarity and professionalism.

After nearly 20 years in healthcare, Cat transitioned into the world of Virtual Assistance, bringing her compassion, resilience, and exceptional attention to detail into a new professional chapter. Over the past few years, she has fully embraced remote working, combining her passion for supporting others with her strengths in organisation, systems, and operational efficiency.

Proactive and solutions-focused, Cat takes pride in delivering dependable, high-quality support that allows her clients to focus on growth and strategic priorities. Her career shift has also enabled her to pursue her love of travel, while remaining a consistent and trusted partner to the businesses she supports.

Areas of expertise

  • Inbox/Calendar Management
  • Launch Support
  • Email Marketing
  • Social Media/Canva Design
  • Systems, Processes and Automations
Hazel Day Headshot

Hazel –

GENERAL VIRTUAL ASSISTANT

Hazel is conscientious and diligent, with an eye for detail, and has excellent client relation skills.

Hazel has over 22 years of office experience in various roles and sectors, including law, finance, pensions, local authority, education, and construction. She started out in her career as an office junior, and her journey saw her progress into roles such as senior administrator, distribution coordinator, loss assessor, office manager, PA and operations manager.

Hazel has been a VA for 18 months and in that time has further extended her experience, developing skills in using a variety of online platforms, assisting small teams and individuals with back office support, and broadening her industry experience to include the charity sector, wellbeing practitioners, and events teams, to name a few.

Areas of expertise

  • Spreadsheet and Data Work
  • Proofreading
  • Document Creation
  • Event Coordination
  • Project Support
Jules–General Virtual Assistant

Jules –

GENERAL VIRTUAL ASSISTANT

Jules has 15 years of experience in PA and Admin roles across a variety of sectors, including Contract Management, Customer Service and Primary Education. As a virtual assistant, she successfully helps each business focus on their core priorities, promoting their growth and efficiency, while absorbing their time-consuming admin tasks.

Jules is dedicated and consistent, and her warm and calm approach provides reassurance, even under pressure.

Areas of expertise

  • General Administration
  • Email/Calendar Management
  • Minute taking
  • Proofreading/Transcription
  • Travel/Conference Organisation
kristine-Kentfield-HR-GENERAL VIRTUAL ASSISTANT

Kristine-

HR/GENERAL VIRTUAL ASSISTANT

Kristine is a conscientious virtual assistant with a strong dedication to optimising tasks and enhancing overall efficiency, particularly within the realms of HR and wellbeing.

With 12 years of experience working for a leading professional services consultancy and an award winning law firm, she is driven by a commitment to excellence, a strong work ethic, and thrives in dynamic environments where adaptability is key.

Areas of expertise

  • Recruitment
  • Employee Relations
  • Communications (formal/informal)
  • Management of employment life cycle
  • General Administration

Darren –

ACCOUNTING/BOOKKEEPING

Darren has nearly 20 years experience in accounting & finance. Starting his career in a small family practice, studying the AAT and later the ACCA, Darren Qualified as a chartered certified accountant in 2017. Since 2015, Darren has worked in multiple industries within in-house finance departments, as a Management Accountant, Finance Manager, Head of Finance and recently Head of Accounting for a global Aesthetic Manufacturer & Distributor, but most notably his recent change was to go back into practice, building his own business and client base, serving small and medium businesses with all their accounting requirements. 

Darren has developed skills in all areas of accounting, from statutory accounts, to corporate & personal taxation, VAT, international transactions including complex tax structures, cashflow forecasting, budgeting and management reporting, with lots of exposure liaising directly with the boards of directors & shareholders.

Areas of expertise

  • UK Tax (Corporate, Personal, VAT & PAYE)
  • Management reporting & UK Statutory Accounting
  • Financial Planning & Analysis
  • Cashflow forecasting & detailed budgeting
  • Managing Finance departments in global businesses & dealing with restructures

Join our Team

From time to time we are on the lookout for new Advance recruits. If you have more than 5 years of experience working as a PA, administrator, or office manager, have great initiative, organisational skills, and attention to detail, and have a can-do attitude (crucial), we’d love to hear from you.

All of our team are required to be insured and registered with the Information Commissioner’s Office and are GDPR compliant.

If this is you, then please complete your details opposite, and we will send you the Potential Associate Questionnaire.

We only review submissions when we are looking to build the team, so we may not acknowledge your application until we are looking for your skill set.

Thank you for your interest in working with us

Book a discovery call with Paula today

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Advance Virtual Assistants Ltd
Website Privacy Notice

1.   INTRODUCTION  

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.advancevirtualassistants.co.uk.

By providing us with your data, you warrant to us that you are over 13 years of age. 

Advance Virtual Assistants Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are: 

Advance Virtual Assistants Ltd 

Paula Edwards 

Email address: info@advancevirtualassistants.co.uk

Postal address: 85 Great Portland Street, London, England, W1W 7LT

Telephone number: 07885 274 858

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@advancevirtualassistants.co.uk 

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. 
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business. 
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). 

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.  

 

3.  HOW WE COLLECT YOUR PERSONAL DATA  

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. 

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside or outside the UK and/or the EU.

 

4. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a corporate subscriber, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@advancevirtualassistants.co.uk

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers 
  • Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS  

We may share your personal data within our group of companies which involves transferring your data outside the UK.] 

We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same protection it has in the UK.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

Where you are within the EEA:

We may share your personal data within our group of companies which involves transferring your data outside the EEA.

We are subject to the provisions of the EU General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of an EU approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection it has in the EEA.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

 

7.  DATA SECURITY   

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

 

8.  DATA RETENTION  

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9.  YOUR LEGAL RIGHTS   

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within the UK, you can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@advancevirtualassistants.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are within the UK and are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.  

If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

10. THIRD-PARTY LINKS   

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

11. COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.