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TRUSTED VIRTUAL ASSISTANT SERVICES & ONLINE BUSINESS MANAGER SERVICES IN THE UK

Flexible, professional operations support solutions.

FIND OUT MORE – BOOK A CALL

VA Support

Our experienced virtual assistants provide more than just admin help; they become an extension of your business.

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OBM Support

Our online business management services are designed for entrepreneurs and CEOs who are ready to lead, not chase admin.

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Operations Projects

We bring structure and consistency to your day-to-day operations, so your business runs smoothly, with or without you.

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Whether you need inbox and calendar management, client onboarding, project tracking, or general business support, we match you with calm, capable professionals who get things done.

We do not just tick boxes. We think ahead, act with integrity, and focus on results. You stay focused on the big picture; we handle the details that keep your business running smoothly.

Our VA services include:

  • Executive and Personal Assistance (EAs & PAs)
  • Inbox, diary and travel management
  • Client and team coordination
  • Document preparation and CRM updates
  • Project support and data handling
  • HR and recruitment administration

With a dedicated point of contact, flexible packages, and full compliance (GDPR, insurance, ICO), we make delegation simple and stress-free.

What our clients are saying...

“Advance Virtual Assistants is a highly regarded business for aspiring or experienced VAs. Paula works tirelessly to support her clients, associates, and trainees by providing a quality, reliable service. I would recommend Advance Virtual Assistants to any business owner requiring any level of professional business support. She has provided hardworking, reliable, and trustworthy virtual assistants in PA and HR roles to my business. In particular, Paula completed an internal review of a department for me, managed the change to processes superbly, and ensured that all new processes were implemented successfully. Thank you, Paula, for your continued quality service and excellence in your remit as an operations specialist consultant.”

Heledd Kendrick, Director, Recruit For Spouses

“Paula has been an amazing support in helping us set up our consulting business. She shared her expertise & completed valuable research to enable us to progress with company setup at pace. Paula introduced us to & set up a number of collaboration tools, which enhanced our remote working and also provided needed structure to our meetings, which ensured we met our deliverables. Thank you, Paula.”

Julia Powell,  Director, Project X Partners

FAQ

At Advance, we do more than just provide admin support, we become your trusted operational partner. Our UK-based team combines professional experience with a calm, solutions-first approach to help your business run smoothly behind the scenes.

We are fully compliant (insured, GDPR and ICO registered), and every team member is handpicked for their integrity, capability, and commitment to excellence. Whether you need high-level VA support, project coordination, or strategic OBM services, we deliver with confidence, clarity, and care.

Trusted by scaling CEOs and founders across the UK, we give you the headspace to lead, while we handle the operations.

If you are unsure what kind of support is right for your business, that is exactly where we come in.

During your discovery call, we will explore how your business operates, where the pressure points are, and what outcomes you are aiming for.

Some clients need hands-on virtual assistant support for day-to-day admin, while others benefit from strategic OBM services to manage teams, streamline systems, and lead projects. We will recommend the right level of support, tailored to your goals, workload, and budget.

Whether you are spinning too many plates or ready to scale with structure, we will help you make the right call.

Book a call with Paula

You can delegate anything that takes you away from your core focus, we are here to free up your time and help your business run smoothly. Our virtual assistants and online business managers can support you with:

🔹 Administrative Support

  • Inbox and calendar management
  • Travel planning and meeting scheduling
  • Data entry, document formatting, and CRM updates

🔹 Team & Client Coordination

  • Onboarding new clients or staff
  • Managing tasks and follow-ups
  • Communication across your team or suppliers

🔹 Project & Operations Support

  • Setting up and managing SOPs and workflows
  • Coordinating launches, events or internal projects
  • Liaising with contractors and external providers

🔹 HR & Recruitment Admin

  • Writing job specs, screening applicants
  • Interview scheduling and onboarding
  • Compliance, contracts and records management

Whether it is day-to-day admin or strategic operational support, we tailor our services to what your business actually needs, no fluff, just function.

Still unsure? Let us help you map it out on a quick call.

A Virtual Assistant (VA) supports the day-to-day running of your business. They handle tasks such as inbox and calendar management, admin, client support, and document handling, freeing up your time so you can focus on higher-value work.

An Online Business Manager (OBM) takes a more strategic role. They manage operations, oversee your team, implement systems and processes, and ensure projects are delivered on time. Think of them as your second-in-command, focused on structure, strategy, and sustainable growth.

In short:

  • A VA does the doing.

  • An OBM leads the doing.

Not sure which you need? Book a discovery call and we will help you decide.

Yes, all of our virtual assistants and online business managers are based in the United Kingdom.

This ensures seamless communication, cultural understanding, and time zone alignment with your business.

Our team is experienced, professional, and handpicked for their reliability, discretion, and attention to detail. You get UK-based support without the overhead of hiring in-house.

NB: We try to give back to our military spouse community and sometimes they may be based overseas.

Getting started is simple. Just book a free discovery call with us. We will talk through your business, your current challenges, and what kind of support would make the biggest difference.

There is no pressure or obligation, just a clear conversation about what you need and how we can help. If we are a good fit, we will match you with the right support level and get things moving quickly and professionally.

You focus on your vision. We will handle the rest.

Book a discovery call with Paula today

BOOK A CALL

Stay Ahead with Exclusive Tips from Advance Virtual Assistants!

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Mindset Reset

You may have heard us say….  Mindset Is EVERYTHING.  Working on having a positive, growth mindset is essential to your business success.

Who Is My Ideal Client?

Doing this work is very important.  We start our own business to create a life of FREEDOM.  So ensuring we work with people who inspire us and we love the work we do with them is essential.

Securing New Clients for Virtual Assistants

“This e-book is invaluable” – so we have been told. In here we walk you through the process that we used to build our business.

150 Services a Virtual Assistant Can Offer

That’s right – 150 services (and there are possibly more!)  This amazing list will help you to identify skills that you have that you could sell and may pique your interest in new skills that you’d like to offer.

Skills Analysis for Virtual Assistants

A comprehensive sheet that helps you to define the services that you would like to offer to your clients.

Virtual Assistant Starter Checklist​

A simple checklist to help you work through the steps to set up your Virtual Assistant business, avoiding endless Googling and overwhelm.

Advance Virtual Assistants Ltd
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Website Privacy Notice

1.   INTRODUCTION  

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.advancevirtualassistants.co.uk.

By providing us with your data, you warrant to us that you are over 13 years of age. 

Advance Virtual Assistants Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are: 

Advance Virtual Assistants Ltd 

Paula Edwards 

Email address: info@advancevirtualassistants.co.uk

Postal address: 85 Great Portland Street, London, England, W1W 7LT

Telephone number: 07885 274 858

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@advancevirtualassistants.co.uk 

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. 
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business. 
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). 

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.  

 

3.  HOW WE COLLECT YOUR PERSONAL DATA  

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. 

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside or outside the UK and/or the EU.

 

4. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a corporate subscriber, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@advancevirtualassistants.co.uk

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers 
  • Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS  

We may share your personal data within our group of companies which involves transferring your data outside the UK.] 

We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same protection it has in the UK.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

Where you are within the EEA:

We may share your personal data within our group of companies which involves transferring your data outside the EEA.

We are subject to the provisions of the EU General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of an EU approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection it has in the EEA.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

 

7.  DATA SECURITY   

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

 

8.  DATA RETENTION  

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9.  YOUR LEGAL RIGHTS   

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within the UK, you can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@advancevirtualassistants.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are within the UK and are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.  

If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

10. THIRD-PARTY LINKS   

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

11. COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.