FAQs

Who would benefit from using Advance Virtual Assistants?

Entrepreneurs, start ups and businesses, small or large, can benefit from utilising the services of Advance Virtual Assistants. It may be that you are just starting out and you do not have the funding or work load for a permanent employee, or a more established business looking for assistance with a project, event or a task that you currently don’t have the expertise for.  Perhaps you have an employee that is going to be absent for a while and you’d like some support to cover that role.  Or maybe it is just that you simply dont have the time (or inclination)to spend on the administrative side of the business – why not let us look after this for you?

What is a Virtual Assistant?

A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. Because virtual assistants are independent contractors rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits, except in the context that those indirect expenses are included in the VA’s fees. Clients also avoid the logistical problem of providing extra office space, equipment or supplies. Clients pay for 100% productive work, and can work with Virtual Assistants, individually, or in multi-VA firms to meet their exact needs. Virtual Assistants usually work for other small businesses, but can also support busy executives. (Wikipedia)

What are the benefits of using a Virtual Assistant?

Key benefits are:
• Save money – pay for what you use, no PAYE, NI, pensions, holidays or sick pay
• Give you back time – so that you can focus on your core business
• Alleviate the pressure during busy periods
• Flexible – can alter the hours needed, month by month
• No office space or equipment needed
Very often owners of small businesses and start-up businesses must be a ‘jack of all trades’. Not only do you need to know your own market inside out, whether it be products or services, you need to be furnished with many other skills for your business to thrive.
Perhaps you are comfortable finding your way around accounts packages and the like, however, often there becomes a time that you simply cannot do it all.
At Advance we can alleviate the pressure and ensure that the tasks you that don’t have time for; don’t have the skills to do or quite honestly prefer not to do, will be taken care of in an efficient and professional manner.

How do you calculate the hours?

All work will be timed using Toggl timing software. You will only be invoiced for the hours and minutes that you use. This doesn’t include comfort breaks or making coffee! On invoicing the minutes are rounded up to the nearest 15 minutes.

How will I be invoiced?

Invoices will be issued on the last working day of the month. Retainer packages are paid in advance, ad hoc work is paid in arrears. A 50% payment up front may be requested for project work. Payment terms are 14 days.

Is there a minimum charge?

Yes. We charge a minimum of one hour for each one-off project.

How will you protect my privacy and data?

We take the security of your data very seriously. We are registered with the Information Commissioner, Data Protection registration number ZA269193. We have our own cloud that we back up to daily. Should we be working outside our usual office we have a secure VPN to ensure privacy when using other networks.

Can I retain your services?

Retained clients commit to a set number of hours per month and are invoiced on the 1st of the month in advance. In return you receive priority over ad-hoc clients and a discounted rate.

Do you have terms and conditions?

Yes, we do. They are available upon request.

Contact Us

Call us, email us or contact us on social media

Phone

07885 274858

Email

info@advancevirtualassistants.co.uk

 

Memberships

Registered with the Information Commissioners Office Reg ZA269193

Professional Indemnity Insured CD05247

Anti Money Laundering Registered with HMRC